can not connect to other users

[tamashiinouta@…]

I have had this problem for almost a year now. I have reported it before, but it never was resolved. Basically, everything works like normal on the system until I try to download a file. Then it never connects. I have tried restarting the program, as well as my computer. My internet connection is working and stable. I have also, attempted to uninstall and reinstall the software, and it still is not working. Please refer to the screenshot attached with this ticket for what I keep receiving in error. If you can, please let me know what I can do to correct this problem.

Thanks, Rachel

[tamashiinouta@…]

screenshot

[quinox]

Reinstalling software should have no effect on Linux.

There are two things you can try:

1. Run N+ from a console (open console, type 'nicotine' or 'nicotine.py') and see if any errors pop up there
2. Make sure your port is open and accessible. Look up your port number in the settings (usually 2234) and visit  http://tools.slsknet.org/porttest.php?port=2234 where you can replace the last bit with your actual port number. If it says the port is closed you need to change your firewall/router to open the port.

[quinox]

Reporter MIA